We may collect and process the following data about you:

Personal Identification Information - Name, email address, phone number, etc.

Learner Support Information: Additional needs of delegates to support them within a learning environment.

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Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

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Usage Data: Information about how you use our website, products, and services.

Marketing and Communications Data: - Your preferences in receiving marketing from us and your communication preferences.

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Financial Data: Your payment details, including billing contact and address.

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2. How We Use Your Data

 

We use the data we collect for the following purposes:

To provide our services: To maximise outcomes when facilitating courses, manage your account, process qualifications, provide customer support, complete invoicing and fulfil any contractual obligations.

To improve our website: - To better understand how visitors interact with our website, allowing us to improve its design and functionality.

To communicate with you: To respond to your inquiries, send marketing information and to notify you about changes to our services.  Please note that all communication will be for a lawful reason or because we believe we have a legitimate business interest in sending it to you.

To comply with legal obligations: To meet any applicable law, regulation, legal process, or enforceable governmental request.

 

3. Marketing

 

You have the right to ask us not to process your personal data for marketing purposes and can wish to ‘opt-out’ of future marketing communications by emailing info@bamboo-training.co.uk.  With specific separate consent, we may publish photographs and quotes from courses on the company website or social media channels e.g. LinkedIn.  The information may show the location, name of course and other identifiable information.

 

4. Legal Basis for Processing

 

We process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent to process your data for specific purposes.

Contract: Where the processing is necessary for the performance of a contract to which you are a party.

Legal Obligation: Where the processing is necessary for compliance with a legal obligation.

Legitimate Interests: Where processing is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.

 

5. Accessing Your Own Data

 

You have the right to access your personal data held by Bamboo Training and to make changes by contacting info@bamboo-training.co.uk.  Please inform Bamboo Training immediately if your personal information changes or is inaccurate.  If you would like to request a copy of the information held on you or wish to use your right to be forgotten, please write to Bamboo Training or email the above address.  You will receive a reply within 30 days as required by law.

 

6. Sharing Your Data

 

We may share your personal data with:

Service Providers: Third-party companies to facilitate our services, perform service-related tasks, or assist us in analysing how our services are used.

Compliance with Laws: If required to do so by law or in response to valid requests by public authorities.

 

7. Data Security

 

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure.

 

8. Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
 

9. Your Rights

 

Under GDPR, you have the right to:

- Access your personal data.

- Request correction of the personal data we hold about you.

- Request erasure of your personal data.

- Object to processing of your personal data.

- Request the restriction of processing your personal data.

- Request the transfer of your personal data to you or to a third party.

- Withdraw consent at any time where we are relying on consent to process your personal data.

 

9. Third-Party Links

 

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

 

10. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

 

11. Complaints

 

If you have a complaint about how Bamboo Training has managed your personal data, please contact the Data Controller (details below).  If you are not satisfied with the response, then you can complain to the Information Commissioner’s Office (ICO).

 

Data Controller – Marianne Jervis

Bamboo Training (Part of MLJ Management Training LTD)

24 Bridge Street, Crickhowell, NP8 1AR

info@bamboo-training.co.uk

Mobile - 07921689779